User Guide (1)
Welcome to Equilab! We've provided some information about how to start using the app to ensure you can get the most out of our features, from tracking rides to competing in challenges.
Troubleshooting - Equilab Support (9)
Review the sections/articles below or search for a topic to find answers to your questions. If you need support from our team, please email us at support@equilabapp.com.
Account and Login (5)
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My trainings/rides or horses have disappeared
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How to change the email address for my account
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How to reset your password
Gaits (Detection) (8)
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How Equilab detects gaits
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How to edit your horse's gaits from a ride
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The turns are not registering correctly
GPS Tracking (Distance/Path/Speed) (6)
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The GPS is inaccurate (wrong distance and/or path)
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The distance is always slightly off for my trainings
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The distance got shorter when I stopped a training
Premium Subscription (4)
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How to cancel an Equilab Premium subscription
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Redeeming discounts for Equilab Premium
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Subscription payment information
Sharing and Co-riders (5)
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Trainings are not synced between my co-rider and I
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How to share your horse with co-riders and team members
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Making your Trainings private vs. shared
Video tutorials (1)
Short YouTube clips demonstrating how to use some of Equilab's key features